Prereq

Support

Questions about Prereq? Send us an email, or find an answer below.

Email support

prereq.contact@gmail.com

Common questions

How do I get started?

Choose your school and grade, then record courses you’ve already completed. Once setup is finished, use Plan to organize your upcoming courses.

What if a course or pathway looks wrong?

Check your completed coursework and the course’s catalog requirements. You can send feedback through Profile → Help & Guides → Send feedback, or email support with the course name and what you expected to see. Some pathways may be missing or need adjustment. Your counselor can help confirm your options.

How do I delete my account?

Open Profile → Account settings → Delete account. Type DELETE, sign in again with a connected Apple or Google account, and confirm deletion. This permanently removes your account and associated active application records. If you can’t sign in, email support for help.

Why can’t I find my saved plan?

Check that you’re using the same sign-in method and account you used originally. Apple’s Hide My Email option can use a private relay address. If your plan is still missing, contact support.

Does my school approve plans in Prereq?

Prereq is an independent project. It is not affiliated with or endorsed by any school or school district. Review your plan with your counselor. The school makes placement and enrollment decisions.

When contacting support, include your device model, app version, and a short description of the issue. Please don’t send passwords or sensitive student records.